Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us recognize you, remember your preferences, and provide a more personalized experience. We also use similar technologies like web beacons, local storage, and session storage.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled without affecting core functionality:

• Authentication cookies: Manage your login session and keep you securely authenticated while using our platform
• Session management: Maintain your session state across pages and remember your actions during your visit
• Security cookies: Protect against security threats, prevent fraud, and validate user sessions
• Load balancing: Distribute traffic efficiently across our servers to ensure optimal performance
• CSRF protection: Prevent cross-site request forgery attacks

2.2 Functional Cookies

These cookies enhance functionality and personalization:

• User interface preferences: Remember your settings like sidebar state, theme preferences (dark/light mode), and layout choices
• Temporary workflow data: Store information during multi-step processes like authentication flows
• Admin functionality: Support advanced features like client impersonation for super administrators
• Form data: Temporarily store form information to improve user experience during verification processes

2.3 Performance and Analytics Cookies

These cookies help us understand how our platform performs and how users interact with it:

• Error tracking: Monitor and report technical issues to improve platform reliability
• Performance monitoring: Track page load times, API response times, and system performance
• Usage analytics: Understand feature usage patterns to improve our services (anonymized and aggregated data only)
• Security analytics: Monitor authentication patterns and detect potential security threats

3. Detailed Cookie Information

Here are the specific cookies and similar technologies we use on our platform:

4. Third-Party Services and Their Cookies

We use trusted third-party services that may set their own cookies to provide essential functionality:

• Auth0: Provides authentication and user management services. Auth0 may set cookies necessary for secure authentication flows.
• Stripe: When billing features are used, Stripe may set cookies for payment processing and fraud prevention.
• Sentry: Our error tracking service may store identifiers to correlate error reports and improve platform reliability.
• AWS CloudFront: Our content delivery network may set cookies for performance optimization and geographic routing.

5. Cookie Security and Privacy

We implement strong security measures to protect your privacy:

• Secure transmission: All cookies containing sensitive data are transmitted securely using HTTPS encryption
• HttpOnly flags: Sensitive cookies are marked as HttpOnly to prevent access from client-side scripts
• SameSite protection: Cookies use SameSite attributes to prevent cross-site request forgery attacks
• Minimal data storage: We only store the minimum data necessary for functionality
• Regular cleanup: Temporary cookies are automatically deleted when no longer needed

6. Managing Your Cookie Preferences

6.1 Browser Controls

Most modern browsers allow you to control cookies through their settings:

• View and delete existing cookies
• Block cookies from specific websites
• Block all third-party cookies
• Automatically clear cookies when you close the browser
• Browse in private/incognito mode to prevent cookie storage

6.2 Manage Preferences with NexionLabs

You can update your consent choices at any time by visiting our Cookie Preferences page. Changes take effect immediately across your active sessions and expire automatically after 12 months.

6.3 Browser-Specific Instructions

7. Data Retention and Storage Location

Cookie data is handled according to our data protection standards:

• Location: Cookies are stored locally on your device. When data is transmitted to our servers, it is processed in our secure, compliant infrastructure.
• Retention: Different cookies have different retention periods as specified in the detailed tables above. Session cookies are deleted when you close your browser.
• Regional compliance: Our cookie practices comply with GDPR, CCPA, and other applicable privacy regulations.

8. Legal Basis for Cookie Processing

We process cookies based on the following legal grounds:

• Legitimate interests: Essential cookies necessary for website functionality and security
• Consent: Non-essential cookies that enhance user experience (where required by law)
• Contractual necessity: Cookies required to provide our identity verification services

9. International Data Transfers

Some of our third-party services may transfer cookie data internationally. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions where applicable
• Additional security measures for sensitive data

10. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify users through our platform or email for material changes
• Provide additional notice as required by applicable law

11. Contact Information

If you have questions about our use of cookies, this Cookie Policy, or want to exercise your privacy rights, please contact us: